Business Banking Specialist

First Florida Bank
Job Description
Position:                      BUSINESS BANKING SPECIALIST
Department:               Credit Cards/Business Banking/Merchant Processing
Reports to:                 SVP/Director of Commercial Lending and Business Banking
Classification: Full-Time/Non-Exempt
Work Location:          Main Office/Destin
Hours:             Monday through Friday 8 am to 5 pm w/ 1 hour lunch
Summary:                   Responsible for overseeing the administration of merchant services, credit card services, relationship management of clients, and overall support of business banking clients. 
Job Requirements:
  • Associates degree or related field or commiserate work experience.
  • At least two years of related experience.
  • Excellent trouble-shooting abilities, particularly for implementation and servicing of equipment.
  • Exceptional time management, organizational and communication skills.
  • Good technical knowledge of equipment administration.
  • Proficient with Microsoft Office.
Specific Job Functions:
  • Provides merchant services proposal groundwork for all existing and future Business Bankers including assistance in statement gathering, pricing and completion of proposal presentation packets
  • Develops and maintains relationships with clients; identifies client requirements and recommends appropriate services related to all business banking products.
  • Provides setup support and administration for the business banking division including merchant services and credit card department.
  • Responds to customer inquiries on bank products and services, merchant services and credit card processing activities for the industry.
  • Troubleshoots merchant services and cash management equipment and software issues and provides overall problem solving for all business banking clients by phone and/or in person at customer’s place of business.
  • Manages, collects and reports on sales statistics for all business banking divisions.
  • Cross-trained in the Business Banking Department to include support/administration for Merchant Credit Card Processing Services, Cash Management, ACH, Remote Deposit Capture, and Credit Cards.
  • Assists in providing product knowledge of business banking products to colleagues in other departments.
  • Provides excellent customer service and actively cross-sells other bank products.
  • Maintains knowledge of all Bank Secrecy Act (“BSA”) and Anti-Money Laundering (“AML”) regulations and ensures proper procedures are followed in accordance with BSA and AML compliance regulations.
  • Other duties as assigned.
Contact Information