BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20111104T133000Z DTEND:20111104T173000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Leadership Institute: Creating an Amazing Customer Experience DESCRIPTION:Creating an Amazing Customer Experience \n\n \n\n Date: November 4 \n\n Instructor: Susan Young\, MSA \n\n \n\n A customer-driven company requires commitment\, time\, patience and effort on the part of the customer service team members. This workshop includes highly motivational elements\, and drives home to participants the positive difference they can make in the lives of their customers. \n\n \n\n Participants will learn: \n\n Recognizing customer needs and expectations \n\n Demonstrating greater motivation and a positive attitude \n\n Turning difficult and dissatisfied customers into loyal\, repeat customers \n\n Communicating effectively and using positive language to create customer comfort \n\n Building trust and reducing tension \n\n Establishing internal customer satisfaction \n\n Consistently creating positive first impressions \n\n Lay out strategies\, procedures\, and methods that they will find helpful \n\n Give the participants several actual situations and ask them to work in small groups to determine how to apply my strategies\, procedures\, and methods \n\n \n\n Location: LRC 128\, Niceville \n\n Time/Day: 8:30 a.m. 12:30 p.m.\, Friday \n\n Registration Fee = $70 X-ALT-DESC;FMTTYPE=text/html:

\n Creating an Amazing Customer Experience

\n

\n
\n Date: November 4

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\n Instructor: Susan Young\, MSA

\n

\n
\n A customer-driven company requires commitment\, time\, patience and effort on the part of the customer service team members. This workshop includes highly motivational elements\, and drives home to participants the positive difference they can make in the lives of their customers.

\n

\n
\n Participants will learn:

\n

\n &bull\; Recognizing customer needs and expectations

\n

\n &bull\; Demonstrating greater motivation and a positive attitude

\n

\n &bull\; Turning difficult and dissatisfied customers into loyal\, repeat customers

\n

\n &bull\; Communicating effectively and using positive language to create customer comfort

\n

\n &bull\; Building trust and reducing tension

\n

\n &bull\; Establishing internal customer satisfaction

\n

\n &bull\; Consistently creating positive first impressions

\n

\n &bull\; Lay out strategies\, procedures\, and methods that they will find helpful

\n

\n &bull\; Give the participants several actual situations and ask them to work in small groups to determine how to apply my strategies\, procedures\, and methods

\n

\n
\n Location: LRC 128\, Niceville

\n

\n Time/Day: 8:30 a.m. &ndash\; 12:30 p.m.\, Friday

\n

\n Registration Fee = $70

\n LOCATION:Learning Resource Center Room 128 Northwest Florida State College - Niceville 100 College Blvd\, Niceville\, FL 32578 UID:e.885.7485 SEQUENCE:3 DTSTAMP:20260501T150455Z URL:https://business.waltonareachamber.com/events/details/leadership-institute-creating-an-amazing-customer-experience-11-04-2011-7485 END:VEVENT END:VCALENDAR