IT Support Specialist

Applications should be submitted via our online web portal found at:  https://waltonclerkfl.munisselfservice.com/employmentopportunities/default.aspx

IT Support Specialist 

General Responsibilities:

The IT Support Specialist serves as a Tier 3 escalation point for complex technical issues across our organization. This role is responsible for diagnosing and resolving advanced system, network, and application problems that cannot be addressed by Tier 1 or Tier 2 support. The specialist will work closely with upstream teams, including engineering, infrastructure, and vendors, to drive root cause analysis, implement long-term fixes, and improve overall system reliability.
 
Education and Experience Requirements:

• High school diploma or its equivalent required; and
• A+, Net+, and Security + certifications*; and
• Three (3) to five (5) years of experience in IT support, helpdesk, or technical analyst roles.
• An equivalent combination of training and experience, which provides the required knowledge, skills, and abilities to perform the job may be considered.
• Must be eligible to earn, and maintain, CJIS certification with FDLE.

• Knowledge of a broad range of relevant computer systems, applications, and/or related equipment.
• Working knowledge of Active Directory, device management, and core networking concepts (DNS, DHCP, VPN).
• Knowledge of Microsoft 365 administration, including Microsoft Entra ID (Azure AD), Conditional Access, Intune and identity/access management.
• Knowledge of ITSM/ticketing systems and service delivery best practices.
• Ability to manage and resolve complex technical issues with minimal supervision.
• Knowledge of computer security procedures and protocol.
• Ability to analyze, design, develop, and implement operating systems, network, or application management scripts or processes.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to analyze complex computer problems and provide solutions.
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate technical information to non-technical personnel.
• Ability to analyze and create technical proposals and to expand upon them or develop alternatives.
• Attention to detail.
• Ability to work independently and as part of a team.
• Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of applicable laws and policies.
• Ability to prepare and maintain a variety of moderately complex to complex records, compile data, and prepare reports.
• Ability to communicate clearly and effectively in a prompt, courteous, and professional manner.
• Ability to make sound judgments.
•  Ability to develop and maintain good working relationships.
• Accurate keyboarding and data entry skills.