Job Description
Title: Membership Manager
Reports to: Director of Operations
Position Overview:
The Membership Manager is responsible for sales of new memberships to increase membership growth, retention of existing members, and securing sponsorships and financial support for the Chamber. In addition, this position is responsible for maintaining a comprehensive and aggressive membership recruitment, retention, and service program. The position oversees our ambassador program. This position reports to the Director of Operations.
DUTIES AND RESPONSIBILITIES
Membership Sales
• Responsible for membership sales by identifying businesses in key industry sectors for Chamber membership and communicating the benefits of the Chamber
• Manage programs and services that grow member businesses, and increase the chamber’s overall
retention, and service member needs.
• Directs an aggressive member retention program ensuring the achievement of the goal of a
high retention rate.
• Contacts on a timely basis and works with current members whose accounts are past due or
who do not wish to renew with an emphasis on encouraging renewal.
• Responsible for achieving revenue goals outlined in the Chamber budget approved by the Board of Directors.
• Ensure that all sales processes are integrated and support the strategic plan objectives.
• Develop and implement a plan with measurable goals that assist in both retention of current members and the recruitment of new members with guidance of best practices within the Chamber industry.
• Responsible for securing and maintaining member participation in the chamber’s Chamber
Champions Sponsorship Program as well as other programs and events that generate non-dues
revenue.
Financial
• Receives, generates, processes, and otherwise utilizes continuous and current financial reports
generated from the Chamber membership database to maximize revenues for the Chamber
• Compiles timely, accurate membership reports and other reports as required
• Uses internal reports and collects data from external sources in order to establish benchmarks and guidelines in the development of membership revenue-enhancement plans for the Chamber.
Member Services
• Make extensive use of Chamber’s membership database to record member contacts, sales calls phone contacts, email contacts, referrals and all other pertinent member account information.
• Maintains a current, accurate database of members
• Utilize professional and effective oral, written, and listening communication skills in order to provide exceptional service to Chamber members,
• Coordinates member visits throughout the year
• Oversees the Chamber Ambassador program
Other Duties & Responsibilities
• Performs various other assignments and duties as assigned by the Director of Operations
Email resumes to gabrielle@waltonareachamber.com
